e-Support Services
Our highly motivated team of skilled professionals is committed to understanding your business needs and delivering customized solutions tailored to your requirements.
Companies selling technological, digital, and electrical products or software must provide reliable customer support to assist users with any issues. However, many customers struggle with inadequate troubleshooting support, leading to frustration and dissatisfaction.
At InspireX BPO, our expert technical support team offers customized solutions for software, equipment, gadgets, and digital services. We specialize in ACI-supported solutions and customizations, ensuring issue isolation, end-to-end case management, and effective troubleshooting for a seamless customer experience.
Looking for reliable technical support? Let InspireX BPO handle it for you!
Premium Technical Support
InspireX BPO's Premium Tech Support offers comprehensive solutions for resolving customer tech issues—whether at home or work, including out-of-scope and out-of-warranty problems. By providing seamless technical support, we help businesses enhance customer satisfaction, reduce support costs, and generate new revenue streams, transforming technical support from a cost center into a profit center.
Our ready-to-deploy, white-labeled customer support model is powered by advanced analytics and intelligent automation tools, ensuring efficient and personalized service. We customize solutions to align with your brand identity, incorporating customer demography analysis, brand creation, website hosting, and more. At InspireX BPO, we support the entire connected ecosystem, offering unlimited customer interactions through voice, email, chat, remote login, mobile apps, and video. Partner with us for cutting-edge tech support that drives customer loyalty and business growth.
When you need expert assistance with InspireX BPO's quality management software, our Technical Software Support team delivers unmatched service from the first contact to resolution. With a customer-first approach, we strive to resolve inquiries on the first call, minimizing downtime and eliminating the need for repeated service requests.
Our mission is to achieve 100% customer satisfaction through Total Contact Ownership, an industry-leading best practice that ensures we take full responsibility for your support requests-every time. Trust InspireX BPO for efficient, reliable, and results-driven technical software support.
Our Maintentance & Support Options Are:
- Standard Maintenance & Support: Standard support includes software updates, unlimited access to our online technical support site, and unlimited phone and email support for two company project administrators.
- Premium Technical Support & Maintenance: Premium technical support services feature Standard Support services and extended coverage such as naming additional project administrators to submit support tickets. Premium support also grants you increased access to our support team with a priority toll-free hotline and a dedicated technical Account Manager who will fully understand your solution and your environment.
- Application Support: Application Support, an optional addition to Standard or Premium Maintenance, provides you prepaid access to InspireX BPO's Application Support Consultants. They partner with you, becoming an extension of your in-house team.
Online Technical Support
Regardless of which support package you select, our online technical support site provides your team with numerous resources. An unlimited number of users from your organization can access the information on this site. This includes:
- Tutorials on how to use InspireX BPO's online support system and how to submit a request
- Full text-search knowledge base
- Product updates and release schedule announcements
- Training center
- Custom reports for your business
- Downloads, patches, and upgrades
At InspireX BPO Quality Solutions, our commitment to your success extends beyond quality management. We prepare you to succeed and guide you at the critical hour.